Novostar Hotels

Novostar Hotels concept

Information Availability

Openness is the credo of our brand. Therefore, you can find the most detailed information about every Novostar hotel on our website, full of the unique text, photo and video content. Moreover, new pictures from our hotels are posted in Novostar Instagram account on a daily basis.
For those who prefer videos to photos, there are about 150 videos on Novostar Hotels Live YouTube channel. It is better to see something once, than to hear about it a thousand times, that’s why Novostar production studio works all year round: we do our best not to tell as much as possible, but to show it.

Direct Communication

One of the competitive advantages and main peculiarities of our hotels in comparison with other hotels is the possibility to contact representatives of the brand directly on the official website and social media. We speak your language and usually give same-day replies.
Another useful thing is the opportunity to communicate with the guests who have already been in our hotels or who are staying there now: you can get up-to-date information from service users.

Multilingual Environment & Warm Atmosphere

The guests of our hotels don’t experience difficulties related to the language barrier as Novostar staff speak Russian, English, French, Arabic, and German. Signs, important information and buffet cards in the restaurants are written in several languages to make you feel as comfortable as possible.
The vast majority of guests note a lovely warm atmosphere in our hotels. We really pay special attention while choosing candidates to join our team, there are no random people among us, apart from professional qualities, we are united by a sincere love for our work.

Adapted Cuisine

People who have been to Tunisia several times know that Tunisian chefs always cook with a great amount of spices, the main of which is harissa - an exceptionally hot seasoning, the main ingredients of which are red hot peppers and garlic.
In Novostar hotels, the usage of spices is brought under strict control. Our guests have the opportunity to enjoy both Mediterranean and adapted national cuisine.

Children’s Buffet

Novostar Hotels feature a children’s buffet and a special dining area with little tables. Not just the variety of food on the children’s buffet means a lot to us.
We’re sure that sharing a meal and having live communication is an important process of socialization, that’s why we aim to create a communicative environment for little guests of our hotels.

Self-Service Laundry

Washing your clothes while being on holiday is always quite a problem, especially when you stay at a hotel for a long time or travel with children. Vacationers usually face a dilemma: either go on holiday with a huge suitcase full of clothes, or do the laundry every day in a hotel room.
Novostar offers a solution to the problem: most of our hotels have free self-service laundries equipped with washing machines, ironing boards and irons.

Creative Animation

Most of our guests are experienced travelers. Out of respect for them we consider it necessary to offer a new level of hotel animation and let guests experience something truly new.
In addition to well-known day and night activities, Novostar Hotels feature children’s, family and adults’ quests, among which the most popular are pizza- and cocktail quests, cooking master-classes for different types of age groups, as well as sports competitions between the hotels of the brand: triathlon, Novostar Cup Football Championship, etc.

Personalized Service

Personalized service is a custom-tailored one, in other words, it’s provided to fit the needs or preferences of a specific customer. Personalized service can be guaranteed only when hotel staff realize that each guest is unique, has their own set of values, expectations and an idea of a perfect holiday.
Our hotels definitely have high clear standards of the quality of provided services. At the same time, we always try to find a solution to any problem, even if we have to go beyond the adopted standards in each particular case. The main priority for providing personalized service is always cases when guests have medical indications for it.