The Story of Novostar Hotels: We Started with the Most Challenging Tasks
2013. The opening of our first hotel
It happened on June 8 in Sousse.
However, such a significant event did not happen all of a sudden, the foundation of Novostar Hotels was preceded by years of teamwork of like-minded specialists who provided full ground handling travel services in Tunisia.
Actually, we can say that we started not in 2013, but in 2001 and our tasks were the most challenging ones from the very beginning. Thus, we organized custom-tailored VIP travels, we were trusted with the most unusual and expensive bookings.
And we tried our best not to let the clients down! We developed our competencies and gained new ones, and also formed new partnerships in a VIP segment. At the same time, we were offered to become a Destination Management Company (DMC) of Biblio Globus, one of the major Russian outbound tour operators working in the mass-market.
After that we started thinking about our own hotel that would totally meet our requirements for the quality of services provided. In the winter of 2012-2013 we began working on this project and in summer guests were accommodated in the first 179-room Novostar hotel.
2014-2015. The brand Novostar Hotels became more recognizable
And not just recognizable, our small three-star hotel was rated above five-star ones and was announced to be the best hotel in Tunisia according to TripAdvisor and TopHotels, the world’s largest travel guidance platforms.
Then we developed our competencies as a full-fledged hotelier. We grasped the subtleties of creating an atmosphere of joy and comfort. We hired the best pastry chef in the region to make guests’ stays the most comfortable and delicious experience. And the results were well worth the effort.
The brand Novostar Hotels got widely-known, our hotel became the best-seller and we realized that we were ready to apply our knowledge, skills and experience in new areas.
2016. Novostar Hotels expansion began
Several new hotels joined the chain and it was really great!
Novostar Hotels partnered a luxurious Novostar Khayam Garden Beach & Spa 4* hotel in Nabeul which, thanks to our efforts, became the winner of numerous prestigious awards, including TripAdvisor Travellers’ Choice for 2020 and 2021.
Club Novostar Dar Khayam 3* and Club Novostar Omar Khayam Resort & Aqua Park 3* also joined the family of Novostar Hotels. These hotels have an aqua park with wonderful pools and water slides for adults and children for an unforgettable family holiday in Hammamet.
Moreover, Novostar took under its wing Novostar Bel Azur Thalassa & Bungalows 4*, a hotel with picturesque views which is located in Hammamet as well. At first the hotel joined the chain to give it a try but the uncertainty was eliminated quite soon.
2017. Other members of the Novostar Hotels family
We were gathering pace and still tried to do our job perfectly!
Novostar Bel Azur Thalassa & Bungalows 4* became a full member of our friendly family. This hotel is called one of the most European in the chain since about a half of the guests are tourists from Western and Eastern Europe. Also Novostar Bel Azur Thalassa & Bungalows 4* gained fame as an ideal holiday destination for lovers of delicious and varied food, though, the same can be said about other hotels of our brand. From the very beginning, food and beverages in the hotels were the focus of our attention.
Furthermore, that year Club Novostar Sol Azur Beach Congress 4* in Hammamet joined the chain. This hotel has a lovely relaxed atmosphere, it’s a perfect place for family holidays. However, it became like that only after renovation which we carried out carefully. Before we started, only a few people had believed that we would be able to breathe new life into this hotel but we managed to do it, it worked out! The abandoned hotel was returned to travelers literally in six months. Of course, it wasn’t easy but it was worth it.
2018-2019. We kept on gathering pace
And again we welcomed a new hotel to the Novostar family.
A newcomer of that years was Novostar Budget Pyramides Club & Spa 3* located in Nabeul. It’s a hotel for quite a cheap but really comfortable stay. Novostar Budget Pyramides Club & Spa 3* features 2- and 3-bedroom rooms that make the hotel a perfect choice for big families or groups of friends.
2021. Tourism recovery
The year 2021 was marked with a gradual recovery of tourism after the crisis caused by the COVID-19 pandemic. The hotels of the brand strictly complied with the regulations stated in a special Sanitary Protocol for companies working in the travel & hospitality industry. The Protocol was made up and adopted by the Tunisian authorities in order to prevent the spread of coronavirus infection. The reopening of borders, the resumption of international flights and compliance with sanitary rules and restrictions allowed Novostar Hotels to host over 16 thousand of tourists from Russia and Eastern Europe right in the very first year after the pandemic.
2022. The launch of new projects
Having many years of successful work experience in the hospitality industry, the Novostar Hotels team always strives to open up new horizons, develop, acquire new competences and expand.
The year 2022 was striking since two new Novostar projects were launched: they are sea view furnished apartments Novostar Apart Monte Carlo in Sousse and Novastoria Family Restaurant of Italian cuisine in Yasmine Hammamet tourist area. Soon after their openings, both season debutants were properly appreciated by guests and added several awards to the list of our achievements. Thus, Novostar Apart Monte Carlo has become a Superhost on Airbnb, which is the most popular online marketplace for short-term homestays, several times in a row. As for Novastoria, it has been announced the best Italian restaurant in Hammamet by Restaurant Guru, one of the most popular websites for gourmets with over thirty million monthly active users.
Today. We look forward to the future with hope
We still do everything possible and impossible to provide excellent service when hosting our guests. To do it, Novostar Hotels specialists have more than enough competencies and valuable practical experience.
We offer day and night animation program for adults and children, multilingual environment for open and effective communication, thalasso centers featuring unique wellness programs, well-equipped beaches and swimming pools, restaurants serving dishes of various cuisine, self-service laundries and many other services and amenities for an unforgettable stay.
We know and take into account the habits, wishes and requests of tourists coming back to our hotels every year, and we are always glad to see old friends and make new ones!